- 16 Nov 2022
Terms of Sale
- Updated on 16 Nov 2022
WeTrip Limited is a company registered in Israel with company number 51-537598-8 at at 10 Ha-Menofim St, Herzliya, 4672561, Israel (the “Company”, “us”, “we”, “our”). WeTrip Limited is registered as a UK branch under the name Wetrip Weski Limited, company number FC036412, at Devonshire House, 1 Devonshire Street, London W1M 5DR. Our mailing address is email@example.com. You may contact us by post, email or phone, as provided in Section 16: 'Contacting Us.'
'https://www.weski.co.uk' (the “Website”), is an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by the Company and is used to display, offer for sale and sell Travel Services.
For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.
The images presented on the Website with respect to the Travel Services are provided to us by the third party providers of the individual travel services that make up the Travel Services. There may be differences between the images shown and the actual appearance of the respective Travel Services.
Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations.
Please read carefully the following Terms of Sale, which constitute a binding agreement between you and us and set out your rights and responsibilities regarding the Travel Services you book from us. The contractual terms of our agreement apply between you and us because you have chosen a to buy a package holiday with us (hereafter, a “holiday”) which is a ‘package’ within the meaning of The Package Travel,and Linked Travel Arrangements Regulations 2018 and will enjoy the benefits conferred by it.
The Terms of Sale and Website Terms form the complete contractual framework of your booking of Travel Services through the Website, and where appropriate, will together be referred to as “Terms.“ They substitute all other oral or written representations, agreements, understandings or arrangements between the relevant parties to them on the matters covered in them.
By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.
For the purposes of these Terms “you“ and “your“ refers to the persons accessing this Website and / or wishing to buy or buying Travel Services through it from us. Where the context permits, reference to “you” and “your” will include you and all persons in your party travelling on this booking.
We would also advise that you read our recommendations in relation to travel documents; vaccinations; travel alerts and warnings; and travel insurance.
Your holiday booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant Travel Service Providers, and subsequently by the Company (hereafter, the ”Confirmation Receipt”) (please see section 2: 'Your holiday contract'.)
We will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations, whether you book alone or as a group. To book as the lead name you must be 18 years old at the time of booking and possess the legal capacity and authority to book the Travel Services with us. It is your responsibility to ensure the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, for example schedule changes or copies of booking confirmations.
It is also your responsibility to notify us (a) prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is disabled or is otherwise a person with reduced mobility - for example have difficulty in walking 500 metres; and (b) at any time from the time of booking until 48 hours prior to the flight’s departure if (i) any person travelling on the booking is no longer disabled or has otherwise become a person with reduced mobility or (ii) if a person previously reported as disabled or to otherwise be a person with reduced mobility does no longer fall into either category. Be advised that whilst we would use our reasonable endeavours to accommodate the needs of a person who has booked a Travel Service with us but subsequently became disabled or otherwise a person with reduced mobility, this may not be possible in all circumstances. For example, the aircraft which is to operate the flight element of the booking may not be structurally suitable due to its size or the size of its doors to carry the person in question. If this were to happen, we will do our best to offer a suitable alternative Travel Service but, if this is not possible, or if the person chooses not to accept an alternative we are able to offer, we will treat that as a request to remove that person from the booking pursuant to Section 6 provided however, that the Administrative Fee charged for such changes shall be waived in this instance.
You are responsible for confirming your flight according to the instructions provided on your flight ticket prior to departure.
It is a requirement of your booking with us that you and all other members of your party, including infants and children, have adequate holiday insurance. Any person under the age of 18 years must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained at the time of booking.
At the time of your booking, there may be some arrangements that cannot be confirmed straight away, for example bespoke tours . In this situation we may still issue a Confirmation Receipt., and a contract for the outstanding arrangements, which have not been confirmed on that receipt, will only be made when we have sent you written confirmation that those additional arrangements have been completed. If any change is required to any of the details discussed at the time of booking but before the Confirmation Receipt is issued, we will notify you promptly of such change, including a change to the total price (if any).
We reserve the right to correct any obvious error on the Confirmation Receipt, as soon as we become aware of it, and in any event within 7 days of issuing the Confirmation Receipt or, if your departure is within 7 days, no later than 24 hours before you go.
Your holiday contract
A contract will exist as soon as we issue our Confirmation Receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts, which you agree to have exclusive jurisdiction. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so, but not to any other law and/or jurisdiction.
The Confirmation Receipt will be sent to you within 3 days of payment of the holiday price being accepted by us. The Confirmation Receipt will contain lead names; flight times; flight numbers; departure and arrival airports; name of the air carrier; name and location of accommodation; other ground arrangements; total price of the package and a unique reference number of the relevant ATOL Certificate (please see section 3: 'Financial protection' for further information). You must contact us straight away if there is something that you need to correct, or if you do not receive a Confirmation Receipt within 3 days of payment of your holiday price.
Your financial protection
We provide full financial protection for our package holidays through our Air Travel Organiser’s Licence number 11341, Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (if applicable) or your credit card issuer, where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on the website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Your holiday price
All prices advertised on the Website are accurate at the date published, but we reserve the right to alter the prices of any of the holidays shown on our Website from time to time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Air Passenger Duty ("APD") is payable by passengers departing from UK airports. APD is included in the price of your holiday and is calculated on the basis of an economy seat.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates may mean that the price of Travel Services may increase after you have booked with us. We reserve the right to increase the price of your holiday after you have booked to reflect these changes in costs. However, no change will be made to the price of your Travel Services within 30 days of the departure date stipulated on the Confirmation Receipt. In the event we change the price of your booking, we will issue an amended Confirmation Receipt.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of the Travel Services you have booked with us, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission, if applicable. If this means that you have to pay an increase of more than 8% of the price of the Travel Services you have booked with us, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel, you must do so within 14 days from the date on your Confirmation Receipt. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you after deducting an administration charge of £1 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you purchase your holiday through a travel agent, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Payment of your booking price
When you make your booking you will be required to pay the full amount of the holiday price as specified by us or, if applicable, your travel agent when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book. Payment can only be made via the payment methods available and supported by us at the time of your booking.
Once you receive your Confirmation Receipt, the holiday price will not be refunded in the event of cancellation except in the circumstances specified in Sections 4 or 8 or as otherwise required by law.
If the holiday price is not paid in time, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the holiday price, in accordance with the scale in section 7: If You Cancel Your Holiday.
The price of your travel arrangements are calculated using exchange rates quoted on the day of your booking.
If you change your booking
If, after our Confirmation Receipt has been issued, you wish to make a minor change to your booking, for instance, correcting misspelling or inaccuracies in a person's name, or if we disagree with something that is patently incorrect with the information contained therein, then this may be subject to a fee or cancellation of the booked flight altogether, depending on the policy of the air carrier you are due to travel with, however, we will make you aware of such risk at the time of booking. .If you are unsure, then please check with us at the time of booking.
If, you wish to change your travel arrangements after our Confirmation Receipt has been issued, in any way other than as expressed above, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Some arrangements cannot be removed or changed once they have been added to your booking for example transfers or flight options, and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Certain additional services so added may also be non- refundable. We will make this clear when you book those arrangements with us.
When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Where accommodation is priced according to the number of people staying there, and your party size changes, we will recalculate your booking cost based on the new number of people going, and this may increase the cost per person. This extra cost is not a cancellation charge, and it is not normally covered by insurance, however, please check with your insurance provider.
Any request for changes to be made must be in writing from the person who made the booking or, if applicable, your travel agent. You will be asked to pay an ‘Alteration Fee’ of £50 per request of change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
If you are prevented from travelling then you can transfer your booking to another person, provided that the following conditions are met:
- You give reasonable notice of your intention to make such a transfer and no later than 7 days from the date of departure;
- You authorise the transfer in writing;
- The new person accepts the transfer and the Terms;
- That person complies with the terms of the existing booking;
- That person has valid holiday insurance.
We reserve the right to charge you any additional fees, charges or other costs arising from the transfer of your booking. We will notify you of such transfer costs in advance of the change taking effect. A new Confirmation Receipt will be issued in the name of the new person. The new person, and you should they fail to pay, will be responsible for the payment of all costs incurred in making the transfer and any balance due. Please bear in mind that certain airlines and other transport providers treat such changes as a cancellation and charge accordingly, and sometimes up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
If you cancel your holiday
You, or any member of your party, may cancel your travel arrangements at any time. Such a cancellation is subject to the Terms and Conditions as described in the Cancellation Policy available here.
If we change or cancel your holiday
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we are required by circumstances beyond our control to significantly change any of the main characteristics of your holiday, we will inform you or, if applicable, your travel agent, in writing, as soon as reasonably possible if there is time before your departure. Examples of significant changes include a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours, and a change of UK departure airport. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). We will inform you of the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
The Company is not liable for Travel Services provided by third party Travel Service Providers. In this regard, it is clarified that any change or downgrade relating to Travel Service Providers’ facilities and amenities, which are a result of, inter alia, shortage or lack of fuel or energy, shall not be considered as a significant change and will not entitle the customer for a refund from the Company.
These options do not apply for minor insignificant changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that airlines referred to in the Website may be subject to change. We will in any event ensure that you are notified about any such minor insignificant changes.
Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date, except in unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, or for failure by you to pay any outstanding amount. We may cancel your holiday before this date if, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements on comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).
Insurance: If we cancel or make a significant change and you accept a refund, we will not be liable for your travel insurance premiums if you are unable to transfer or reuse your policy.
Compensation: If we cancel or make a significant change that you do not accept, we will pay compensation as detailed below. Where the major change or cancellation arises due to unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, then compensation is not payable. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|Period before departure in which we notify you||Amount you will receive from us per person|
|84 days or more||£0|
|83 to 29 days||£10|
|28 to 15 days||£20|
|14 to 8 days||£30|
|7 to 0 days||£40|
If you have a complaint
If you have a problem during your holiday, please inform the relevant supplier (for example, your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Team at Devonshire House, 1 Devonshire Street, London W1M 5DR, by email at email@example.com, or by telephone: +44 (0)20 3991 1273 giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are on holiday and this may affect your rights under this contract. We can also offer you ABTA's scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute.If a complaint cannot be amicably settled, go to www.abta.com to use ABTA’s simple procedure for dispute resolution.Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.You can also access the European Commission Online Dispute(ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Our liability to you
If the contract we have with you is not performed or is improperly performed by us or our suppliers and this affects the enjoyment of your travel arrangements, then you may be entitled to an appropriate price reduction or compensation or both. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or due to unavoidable and extraordinary circumstances which are beyond our control, and the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving injury, illness or death (please see section 11: Personal Injury), shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
- The contractual terms of the companies that provide the travel services that make up your booking with us. These terms are incorporated into this contract; and
- Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to persons and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport contractual terms, or the international conventions, by writing to us.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in section 8. If any payments to you are due from us, any payment made to you by the airline will be deducted.
If it is impossible to ensure your return as agreed in the contract with us due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights per each member of your booking. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
This clause does not apply to any separate contracts that you may enter into with third parties for excursions or activities whilst on holiday. Please see section 14 for more detail.
If, whilst on holiday, you suffer injury, illness or death directly as a result of the services purchased from us, we may make a payment to you for your loss. . You will not be entitled to payment if the injury, illness or death was: (a) caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care, or (b) caused by your own actions and fault. Any payment made by us will be in line with what you would expect under English law in an English court.
You should follow the procedure as required for a complaint, set out in section 9. In addition, you must include in your letter of complaint, a letter about your injury or illness from your doctor and transfer to us any rights you have against the supplier or any other person. You should cooperate fully with us if we or our insurers want to enforce those rights, and any payments we make may be limited in accordance with international conventions.
You agree to transfer your rights to us to claim against the individual third party suppliers, in the event that they caused your injury, illness or death, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Any recovery of costs received from the supplier will first be used to reimburse us for the amount we paid you, plus our costs. If there is any extra money remaining, we will give this to you.
Prompt assistance whilst on holiday
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, visa and immigration requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Conduct while travelling
If we, or our third party suppliers or another person in authority, believes your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, likely to damage property, upset, annoy, disturb, or put any other traveller or our staff in the UK in any risk or danger, then we reserve the right to refuse to accept you as a customer or continue dealing with you.
If, for reasons of your behaviour and conduct, you are prevented from boarding your outbound flight from the UK, then your booking will be treated as if it was cancelled by you, and you will be required to pay cancellation charges (see section 7). If you are prevented from boarding your return flight back to the UK for reasons of disruptive behaviour, then it is your responsibility to find alternative arrangements to return home. Any other members of your group who cannot or will not travel without you, will also be required to find alternative travel arrangements. We will not be liable for any refund, or compensation or any costs or expenses you or other members of your group incur.
If an airline refuses carriage of you because of your disruptive behaviour, then the airline can pass your details, as well as the reason for refusal of carriage, to other airlines for information and safety reasons. This could cause difficulties for any future bookings with other airlines, as well as with us.
Where your behaviour and conduct is found to be unacceptable, no refunds or compensation will be paid to you and we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. This can include the repair or replacement of lost or damaged property, compensating all those that are affected by your behaviour, and the costly expense of diverting the aircraft to remove you from the aircraft. Criminal proceedings may also be instigated.
If you are contacting us from Israel you can reach us by post at: 10 Ha-Menofim St, Herzliya, 4672561, Israel, by email at: firstname.lastname@example.org or by telephone at: +972 (0)77 995 5888.
If you are contacting us from the United Kingdom you can reach us either by post at our local agent's office: Devonshire House, 1 Devonshire Street, London, W1W 5DR, United Kingdom, but please address any correspondence to WeTrip Limited, C/ O WeSki Limited, or by email at: email@example.com or by telephone at: +44(0)20 3991 1273.