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      WeSki Promise
      • 20 Apr 2023
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      WeSki Promise

      • Updated on 20 Apr 2023
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      Article summary

      WeSki Promise

      WeSki’s ski trips allow you to book with ease and peace of mind. All our trips include:

      All our trips include:

      ❄️Full cash refund within 14 days if we’re unable to fulfil your trip due to COVID-19 restrictions* (subject to terms and conditions below).

      ❄️ 100% financial protection.

      ❄️ Lowest price guarantee.

      ❄️ Repatriation guarantee in case of need.

      ❄️ 24/7 online support during your trip.

      ❄️ Secure your holiday with only a 35% deposit.

      Book with confidence, you are fully protected by us, SGR protection. Click here and learn more about our terms and conditions.

      Full cash refund within 14 days

      Looking to book a ski trip but worried about COVID-19 restrictions? Good news, we’ve got you covered! In the event that 3 days (or less) prior to your departure, any of the following cases happens, you’ll be eligible to receive a full cash refund in the event of the following Covid restrictions* being announced:

      • Ski resort closure
      • Mandatory self-isolation (over 24 hours) of all vaccinated** visitors in your destination country (for flight-inclusive trips)
      • Government restriction of non-essential flights to your destination country(for flight-inclusive trips)
      • Restriction of entry to your destination country for vaccinated** visitors (for flight-inclusive trips)
      • Flight cancellation by the airline without any viable alternative (for flight-inclusive trips)

      Please note:

      • Local guidelines and entry policies are changing frequently, as a result, and in order to maximize the chances for your trip to go ahead as planned, we won’t cancel your trip until the last 3 days prior to departure if any of the Covid restrictions are in place.
      • Any amounts paid with a Credit Voucher will be refunded with a replacement Credit Voucher, with a new expiration date.

      * Covid Restrictions – This DOES NOT include any instances where you contract Covid-19 and are unable to travel due to illness and/or isolation as a result of illness. Please ensure you have adequate travel insurance in place with Covid-19 cover included to protect against this risk.
      ** Vaccinated - according to the local governments’ definitions of a fully-vaccinated visitor in terms of vaccine type, the number of doses received, vaccination dates, etc.

      100% financial protection

      WeSki’s mission is to allow you to travel your way with ease. That's why we guarantee full financial protection that gives you complete confidence when booking:

      ❄️ We are SGR protected

      ❄️ We hold a membership with ANVR (in process)

      You can fly with confidence knowing you are financially protected by our SGR licence.
      Please note: Credit Vouchers issued are not covered by any means of financial protection.

      Lowest price guarantee

      We are designed to give you the best price for your perfect fit ski trip. Our smart trip builder algorithm compares and combines more options than any other company to find the lowest possible price. We are constantly improving our technology and increasing our inventory to make sure we’ll always give you the best value for your money. If you find the same holiday you found with us at a lower price, we will refund the difference so you will never pay more!
      Click here and learn more about our terms and conditions.

      Repatriation guarantee in case of need

      If you booked a ski trip with us that includes flights and during your trip, government restrictions were implemented that would prevent you from continuing with your trip or experienced a major change in your trip due to the local government’s restrictions (e.g quarantine restrictions for over 24 hours or lockdown) we will make sure you’ll get back home safe and sound with no extra charge.

      Click here and learn more about our terms and conditions.

      24/7 support during your trip, on-ground and online

      From the moment you make your booking, and all the way to the slopes, our dedicated ski experts are available for anything you might need. Our customer service is available every day from 9:00 to 22:00 for anything you need, with an emergency line available 24/7 during your trip for any urgent emergency cases.

      You can book with ease knowing that we'll be with you every step of the way :)

      Booking a trip with a deposit

      You can book your trip by making a deposit. The deposit represents 35% of the holiday package price, and the remaining balance can be paid anytime, up to 90 days before departure.

      Please note, deposits are only available for trips booked no later than 90 days before departure, in any other case full payment will be required.

      Please let us know if you have any additional questions.

      👋🏼 Our team is always here to help.

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