WeTrip Ltd., doing business in the United States as WeSki US ("WeSki," "WeTrip," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy and Cookies Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal information when you use weski.com (the "Website") and related online tools and features (collectively, the "Services").
This Policy applies to residents of the United States. It supplements, and should be read alongside, our Terms of Service, which form part of your agreement with us.
By using our Services, you acknowledge this Policy and our Terms of Service.
1. Personal Information We Collect (Notice at Collection – California)
We collect the following categories of personal information for the business purposes listed below. These categories include information you provide directly to us, information collected automatically through cookies or analytics, and information received from third parties such as payment processors or travel suppliers. We retain data only as long as necessary for the purposes described or as required by law.
| Category of Personal Information | Examples | Purpose of Collection and Use | Retention Period | Disclosed To |
|---|---|---|---|---|
| Identifiers | Name, postal address, email, phone number, IP address, account credentials | To provide Services, process bookings, verify identity, and communicate with you | Duration of account + up to 2 years | Service providers (e.g., IT, payments, analytics) |
| Commercial Information | Booking history, transaction records, payment card data (processed by secure third parties) | To fulfill transactions, maintain records, manage refunds, comply with tax law | 7 years (tax retention) | Payment processors, accountants |
| Internet or Network Activity | Browsing data, device ID, usage logs, cookies | To operate, secure, and improve our Services and personalize content | 13 months (cookies) | Analytics and security vendors |
| Geolocation Data | IP-based or precise location (with consent) | To localize content and support bookings | Session duration | None, except service providers where necessary to deliver the Services or as required by law |
| Sensitive Personal Information | Passport number, health or accessibility details | To facilitate travel bookings and comply with travel requirements | Retained only as necessary for booking or legal compliance | Service providers (travel suppliers, booking agents) |
| Inferences / Preferences | Travel interests, favorite destinations | To personalize offers and user experience | Duration of account + up to 2 years | None |
| Communications Data | Emails, chat transcripts, support requests | To provide customer service and resolve disputes | 3 years from last interaction | Service providers (support vendors) |
| Chatbot Interactions | Messages, queries, and responses submitted through automated tools | To provide support, respond to inquiries, and improve our services | Up to 3 years | Service providers supporting customer service and analytics |
We collect and use sensitive personal information only when necessary for the requested services or as permitted by law, including California Civ. Code §1798.121 and applicable regulations, and seek your explicit consent where legally mandated.
2. How We Use Your Information
We use your personal information to:
- Register your account and manage bookings;
- Process payments and send confirmations;
- Communicate with you regarding bookings or support requests;
- Improve our Website, products, and services;
- Deliver relevant content or offers (where permitted by law);
- Comply with legal and tax obligations;
- Detect and prevent fraud or misuse; and
- Provide aggregated analytics and service insights.
We use your personal information only for the purposes described above or as otherwise permitted or required by applicable law.
If we use personal information for profiling, targeted advertising, or automated decision-making, we will provide appropriate notice and allow you to opt out where required by law.
3. Retention of Personal Information
We retain information as long as necessary to provide Services, comply with law, or resolve disputes, unless a longer retention period is required or permitted by law. When no longer needed, it is securely deleted, anonymized, or aggregated.
4. Your Privacy Rights
Depending on your state of residence, you may have rights under applicable privacy laws to:
- Access the personal information we hold about you;
- Request correction or deletion;
- Object to or restrict processing;
- Withdraw consent (where relied upon);
- Opt out of marketing or data sharing; and
- Receive your data in a portable format.
Residents of California and others may also have the right to:
- Know what categories of personal information we collect and disclose;
- Opt out of "sale" or "sharing" of personal information;
- Limit use of sensitive personal information; and
- Appeal any denied privacy request.
We do not sell personal information for monetary consideration. However, we may share personal information with advertising and analytics partners (such as Meta and Google) in a manner that may be considered "sharing" or "targeted advertising" under applicable law. Where required, you may opt out of such sharing through the mechanisms described below.
We honor legally recognized browser-based signals, such as Global Privacy Control (GPC), where required by applicable law. When such a signal is detected, we will treat it as a request to opt out of the sale or sharing of personal information, where applicable.
You may also exercise this right by using the "Do Not Sell or Share My Personal Information" link on our Website, where available.
For more information, or to exercise these rights, you may contact us at privacy@weski.com or call 1-888-721-8649 (toll-free).
Verification & Authorized Agents
We may require reasonable information to verify your identity or the authority of an agent making a request on your behalf. You may authorize an agent by providing written permission or a valid power of attorney.
Appeals
If we deny your request to exercise any applicable privacy right, you may have the right to appeal our decision. You may appeal by emailing privacy@weski.com with "Privacy Appeal" in the subject line. Instructions for submitting an appeal will be provided in our response to your request.
5. Cookies and Similar Technologies
This section forms part of our notice under the California Consumer Privacy Act (CCPA/CPRA).
WeTrip uses cookies and similar tracking technologies on our Website to operate it securely, analyze use, and personalize your experience.
Some cookies and tracking technologies used on our Website may enable our partners to collect information about your online activities over time and across different websites. This may be considered "sharing" or "targeted advertising" under applicable privacy laws.
Where required by law, we will obtain your consent before placing non-essential cookies.
Types of Cookies We Use
| Type | Purpose | Examples / Duration |
|---|---|---|
| Essential (Strictly Necessary) | Enable core functionality such as secure login, account authentication, and bookings. | Session cookies; security tokens. |
| Performance & Analytics | Help us understand site usage and improve performance (e.g., via Google Analytics). | Up to 13 months. |
| Functionality | Remember your preferences (language, region, previous selections). | Up to 2 years. |
| Advertising & Targeting | Deliver relevant ads or measure marketing effectiveness. | Duration varies by partner; typically 13 months. |
| Social Media | Enable sharing or login through third-party social networks. | Controlled by the applicable platform. |
Third-Party Cookies
Some cookies are set by our partners, such as Google Analytics and Meta Platforms, Inc. Their use of data is governed by their own privacy policies.
Your Choices
You can manage or delete cookies at any time using your browser settings. If you disable certain cookies, parts of the Website may not function properly.
By continuing to use our Website without changing your settings, you agree to our use of cookies as described in this Policy.
6. Sharing Your Information
WeTrip may share the categories of personal information described in Section 1 for the purposes outlined below. We may share your information with:
- Travel suppliers and partners (e.g., hotels, local operators) to fulfill your bookings;
- Service providers (payment processors, IT and analytics providers, marketing tools);
- Affiliates within the WeTrip corporate group;
- Legal authorities when required by law or to protect rights; and
- Business successors in the event of a merger, acquisition, or reorganization.
7. International Data Transfers
Your personal information may be stored or processed in countries outside your place of residence, including in the United States, Canada, the United Kingdom, the European Union, and Israel. Where data is transferred internationally, we implement safeguards such as standard contractual clauses or equivalent measures to protect your information.
8. Data Security
We implement appropriate administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While no system is completely secure, we take reasonable precautions consistent with industry standards.
9. Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected individuals and applicable regulators as required by applicable law.
10. Minors
Our Website is not directed to minors. We do not knowingly collect personal information from children under the age permitted by applicable law, except where provided by a parent or guardian to facilitate a booking or related travel services.
11. Third-Party Links
Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those features may allow third parties to collect or share data about you. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal information.
12. How We Collect Your Information
We collect information through:
- Direct interactions — such as when you create an account, make a booking, or contact us;
- Automated technologies — such as cookies and analytics tools that record browsing activity;
- Third parties — such as payment processors or social media platforms (if you log in through Facebook or Google).
If you book Travel Services for other people, you must obtain their consent before providing their personal information to us.
13. Marketing
We may send you marketing communications if you have:
- Booked or inquired about Travel Services;
- Created an account on our Website; or
- Provided consent to receive marketing.
You can opt out at any time by:
- Clicking "unsubscribe" in our emails, or
- Contacting privacy@weski.com.
We do not share personal information with third parties for their own independent marketing purposes without your consent.
14. Automated Tools
If you interact with automated tools such as chatbots, we may collect and store those interactions to provide support and improve our services. Such data may be reviewed by our personnel or service providers. You should not include sensitive personal information in chatbot interactions. We may use chatbot interaction data in aggregated or de-identified form to improve our systems.
15. Accessibility
This Policy is designed to be accessible and readable by users of assistive technologies. If you require this Policy in an alternative format due to a disability, please contact privacy@weski.com or call 1-888-721-8649 (toll-free).
16. Changes to This Policy
We may update this Policy from time to time. Material changes will be indicated by a revised "Last Updated" date at the top of this Policy and, where required, additional notice (such as by email or a pop-up notice).
Please check this page periodically to ensure you are aware of any updates. Your continued use of our Website or Services after any changes take effect means that you accept those changes.
17. Contact Us
You can contact us concerning this Policy by:
- Email: privacy@weski.com
- Phone: 1-888-721-8649 (toll-free)
- Post: WeTrip Ltd. d/b/a WeSki US, Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom TW9 2JA