Welcome to weski.com (the "Website"), an online platform operated by WeTrip Ltd., doing business in the United States as WeSki US ("WeSki," "WeTrip," "we," "us," or "our"), that allows users to search for and book ski and other travel packages which may include accommodations, transportation, activities, and other travel services (the "Travel Services").
These Terms of Sale, together with our Privacy Policy, and, where your trip is booked through our website, our Website Terms of Use, along with any other written information provided to you before we confirm your booking (together, the "Terms"), form the basis of your contract with us. Please read the Terms carefully, as they set out the respective rights and obligations between you and us. By making a booking, you acknowledge that you have read, understood, and agree to be bound by the Terms.
Who You Contract With
When you make a booking through WeSki US, you are entering into a contract with WeTrip Ltd. WeTrip provides the travel packages described on the platform and is responsible for arranging the components of your trip.
In providing these services, we source travel services (such as accommodations, transportation, ski passes, equipment, and related services) from independent third-party suppliers (collectively, the "Suppliers"). These Suppliers provide the underlying services that form part of your travel package.
Your contract for the travel package is solely with WeTrip. You do not enter into a separate contract with those Suppliers.
In these Terms of Sale, references to "you" and "your" include the lead traveler (the first person named on the booking) and all persons on whose behalf a booking is made, as well as any person added to or substituted in the booking.
By making a booking, the lead traveler represents and agrees on behalf of all travelers that:
- they have read and agree to these Terms of Sale and have the authority to bind all travelers named on the booking;
- they consent to our collection and use of personal data in accordance with our Privacy Policy and have authority to share the personal and, where applicable, health-related information of all travelers;
- they are at least 18 years of age and legally capable of entering into binding contracts in their jurisdiction of residence; and
- they accept financial responsibility for all payments due in connection with the booking.
We will communicate primarily with the lead traveler regarding all booking matters, including payments, changes, amendments, and cancellations.
All travelers under the age of 18 must be accompanied by a parent or other responsible adult throughout the trip. Some products and destinations may have additional age or eligibility requirements, which will be specified at the time of booking.
You are responsible for ensuring that all personal and travel information provided for you and your party is accurate and complete, and for promptly communicating any updates or corrections to us. You must also ensure that all travelers receive copies of booking confirmations and any subsequent updates, such as schedule changes or itinerary revisions.
Section 12 (If You Have a Complaint) below contains an arbitration agreement and class action waiver that apply to all claims brought against us in the United States. Please read them carefully.
You may contact us by email at contact@weski.com, or by mail or telephone as set out in Section 20: Contacting Us.
1. Booking, Payment and Accuracy of Information
A booking is confirmed when (a) you have paid the required deposit or full payment (as applicable), and (b) we have issued a written Booking Confirmation to you (the "Confirmation"). Once the Confirmation has been issued, a binding contract will exist between you and WeTrip Ltd. governing your purchase of the travel package in accordance with these Terms.
We reserve the right, in our sole discretion, to decline a booking or return a deposit prior to confirmation.
At the time of booking, you must pay either the full amount or a deposit as specified on our website or by your travel agent. The remaining balance must be paid by the date indicated in your payment terms, which will be provided to you at the time of booking. If full payment is not received by the due date, we may treat your booking as cancelled by you and apply the cancellation terms in Section 6.
Payment must be made using one of the payment methods we make available at the time of booking. By providing payment details, you represent and warrant that you are authorized to use the selected payment method and that all information provided is accurate.
All payments for bookings are made to WeTrip Ltd. in connection with your purchase of a travel package.
Payments may be processed by one of our affiliated entities acting on behalf of WeTrip Ltd., including WeSki Ltd. (United Kingdom). Such affiliated entities may act as the merchant of record for payment processing purposes. As a result, the name that appears on your credit card or bank statement may differ from "WeSki US" or "WeTrip Ltd." and may reflect the name of such affiliated entity or payment processor.
By submitting payment, you authorize WeTrip and its affiliated entities to process your payments for the total booking amount.
You agree to contact us directly to resolve any issue relating to your booking or any requested refund before initiating a chargeback or payment dispute with your payment provider except where provided by applicable law.
Your Confirmation will be sent to you (usually by email) within approximately three (3) business days after your payment has been processed. The Confirmation will set out the key details of your booking, including the lead traveler's name, dates, accommodations, transportation (if applicable), and total price. Please review it carefully and notify us promptly if any details appear incorrect or incomplete.
If you do not receive a Confirmation within three (3) business days of making payment, please contact us immediately.
We reserve the right to correct any obvious or clerical errors in the Confirmation or in pricing and service details as soon as they are discovered, and in any case within seven (7) days of issuing the Confirmation (or, if your trip departs within seven (7) days, no later than twenty-four (24) hours before departure).
In some cases, certain components (such as accommodations or activities provided by Suppliers) may be pending confirmation at the time your booking is made. We will notify you promptly once those arrangements are confirmed or, if necessary, offer alternatives or a refund for any unconfirmed component.
All payments are subject to verification and anti-fraud screening. We reserve the right to cancel a booking and issue a refund if your payment cannot be verified or if fraudulent activity is suspected.
We make every effort to ensure that all information, descriptions, and prices displayed on our website are accurate. However, occasional errors or changes may occur, and we reserve the right to correct any pricing, typographical, or descriptive errors at any time, whether before or after a booking is confirmed.
Before completing your booking, you are responsible for reviewing the most up-to-date details of the trip, including the total price, itinerary, and any applicable terms or conditions. Your booking is confirmed only when payment is received and we issue a Confirmation.
Images, descriptions, and other content displayed on our website relating to accommodations, transportation, or other travel services are provided to us by Suppliers. Actual facilities, conditions, and appearances may differ from those shown. The inclusion of any travel service or image on our website does not constitute our endorsement or guarantee of that service's quality, safety, or suitability for your individual needs.
If we discover a material error in the price or description of a service after you have made a booking, we will notify you promptly and give you the option to reconfirm your booking at the correct price, select an alternative, or cancel and receive a full refund of any payments made.
2. Insurance
We strongly recommend that you and all members of your travel party, including children, obtain comprehensive travel insurance before or at the time of booking. We may require proof of travel insurance prior to departure for certain trips or destinations. Your insurance should provide adequate coverage for your personal needs, including (but not limited to) trip cancellation, trip interruption, medical expenses, emergency evacuation and repatriation, baggage loss or damage, and coverage for any pre-existing medical conditions. It is your responsibility to ensure that your insurance policy is suitable for your particular circumstances and itinerary. We do not sell or endorse any specific insurance product, and we are not responsible for any losses, costs, or expenses that could have been covered by adequate insurance. If you choose to travel without sufficient insurance coverage, you do so at your own risk, and we will not be liable for any resulting losses or expenses.
3. Your Trip Price
We reserve the right to change the price of any unsold trip at any time and to correct errors or omissions in published or confirmed prices.
All prices are quoted in U.S. dollars and are based on current rates of exchange, supplier costs, taxes, and fees in effect at the time of publication.
Once your booking has been confirmed and full payment has been received, your trip price will not change except in the event of a material pricing error or an increase imposed directly by a supplier or government authority (for example, fuel surcharges, taxes, or airport fees). If such an increase occurs after you have booked but before travel begins, we will notify you as soon as reasonably possible and give you the option to:
- accept the price increase and proceed with your trip; or
- cancel the affected portion of your trip and receive a refund of amounts paid for that portion.
We will not be liable for any price changes, surcharges, or fees that are outside our control or that are the result of actions by airlines, government authorities, or other Suppliers.
If we discover an obvious or manifest pricing error that should reasonably have been recognized as incorrect, we reserve the right to cancel the booking and refund all payments made, without further liability.
4. Applicable Law
Except as otherwise required by applicable law, this agreement and any dispute or claim arising out of or relating to it shall be governed by and construed in accordance with the laws of New York, without regard to conflict-of-law principles. This agreement will also be subject to any mandatory consumer protection or seller-of-travel laws of your state of residence that cannot lawfully be waived. In such cases, those local protections will apply in addition to, and not in place of, New York law.
5. Cutting Your Trip Short
If you choose or are required to end your trip early, we are not responsible for any unused portions of your travel arrangements and no refunds will be provided for services not used. If you decide to leave early for personal reasons or circumstances where there is no legitimate issue with the standard of the accommodation or services provided, we will not refund any portion of your trip cost and will not be liable for any additional expenses you incur as a result of your early return.
6. If You Change Your Booking
All change requests must be made in writing by the person who made the booking (or through your travel agent, if applicable). We will make reasonable efforts to accommodate your request, but changes are subject to availability and approval by our Suppliers. An administrative fee of $50 per request may apply, in addition to any supplier or airline fees and any difference in price resulting from the change. These costs may increase closer to your departure date, so please contact us as early as possible.
If you wish to change your travel arrangements after we have issued your Confirmation, for example, your departure date, accommodation, or traveler details, we will do our best to assist, but it may not always be possible. When a change is possible, the price of your new arrangements will be based on the rates and availability in effect on the date the change is made.
If your party size changes, the total booking price will be recalculated based on the new number of travelers; this may increase the per-person cost. Such price adjustments are not cancellation charges and are generally not covered by travel insurance (please check your policy).
Some arrangements, such as flights, lift passes, or other non-refundable services, may not be changed or transferred once confirmed and may be subject to up to 100% cancellation charges imposed by the supplier. If we are unable to make the requested change for any reason and you choose not to proceed with the original booking, it will be treated as a cancellation by you and the cancellation terms in Section 8 will apply.
If you are unable to travel, you may request that your booking be transferred to another person, subject to the following conditions:
- The replacement traveler meets all eligibility and travel-document requirements for the trip;
- We receive written notice of the transfer at least seven (7) days before departure;
- You pay any outstanding balance, a $50 transfer fee per person, and any additional supplier or airline fees resulting from the transfer; and
- The replacement traveler accepts these Terms and any other applicable terms of the booking.
You and the replacement traveler will remain jointly and severally liable for all amounts due in connection with the booking.
We reserve the right to charge you any additional fees, charges or other costs arising from the transfer of your booking. We will notify you of such transfer costs in advance of the change taking effect. A new Confirmation will be issued in the name of the new person.
If a suitable replacement is not found, the cancellation terms in Section 8 will apply. No refunds will be issued for travelers who do not participate in the trip or for unused services.
7. If You Cancel Your Trip
Flexibility and personalization first
At WeSki, we believe no two ski trips are the same, and neither should their cancellation policies. That's why we've moved away from one rigid policy for all bookings. Instead, each trip, package, or component we offer is subject to its own cancellation and refund policy. You'll see the exact cancellation conditions for your trip clearly displayed during checkout and in your confirmation documents. All bookings are subject to the specific cancellation and refund terms presented to you at the time of booking, which form part of your contract with us.
How cancellation works
If you need to cancel your booking, the lead passenger must notify us in writing at contact@weski.com with your booking details and your request to cancel as soon as possible.
Your notice will take effect when we receive it. Once received, we'll confirm your cancellation if feasible by email within 7 business days. If you do not receive a cancellation receipt within 7 business days, please contact us.
Important rules that apply to all trips
Due to supplier commitments, all bookings become fully non-refundable and non-changeable 7 days or less before departure.
Cancellation fees are based on your trip's total value and vary depending on the timing of cancellation and the components you selected. These fees are shown clearly on your trip's cancellation policy.
Note that your initial payment might not cover the cancellation fee. Each trip has its own cancellation policy, which may include a cancellation fee starting from the day of booking (for example, 10%). If the cancellation fee is higher than the amount you initially paid, you'll be charged the difference when you cancel.
Partial (individual) cancellations
If only some members of your group want to cancel, and not the entire group, any refund amount will depend on how your trip was booked. Some trip components — like transfers, accommodation, flights or ski lessons — are shared across your group. These shared components can't be refunded for the person cancelling, because they'll still be used by the rest of the group. Further, if one or more travelers in your party cancel or fail to travel, the price for the remaining travelers may change because accommodations and services are priced on group occupancy. You agree to pay any resulting price increase.
We'll inform you which parts of your booking are refundable. But please note:
- Individual cancellations made within 7 days of departure are non-refundable, just like full group cancellations.
- Whether non-shared, personal items (e.g. individual lift passes or rental equipment) may be refunded depends on the policy for your trip.
If a refund is due under the applicable cancellation policy, it will be processed to the original form of payment within a reasonable time after we confirm the amount recoverable from the relevant supplier(s). Refunds will cover only those portions of your booking for which we are able to recover funds from Suppliers. We are not responsible for any portion of the trip that is designated non-refundable or that cannot be recovered from Suppliers.
If you cancel because an Event Beyond Our Control (see Section 9) makes travel impossible or unsafe, we will make reasonable efforts to assist you in obtaining refunds or credits from Suppliers. However, we cannot guarantee recovery of all amounts, and our liability will be limited to sums recovered on your behalf, less a reasonable administrative charge for processing costs.
8. If We Change or Cancel Your Trip
We plan your travel arrangements in advance. Occasionally, we may need to make changes to or cancel a confirmed booking. We reserve the right to do so at any time.
Changes: Sometimes it is necessary to make minor changes before departure, such as adjustments to flight times of less than twelve (12) hours, changes in aircraft type or carrier, or substitution of comparable accommodation or transportation. We will make reasonable efforts to notify you or your travel agent as soon as possible, but we will not be liable for any compensation in connection with such minor changes.
Occasionally we may have to make a significant change to your confirmed arrangements. If a change we make before departure materially affects your trip, such as a change of destination, a downgrade in accommodation, or a change in departure or return time of more than twelve (12) hours, we will notify you promptly. You will have the option to:
- Accept the revised arrangements;
- Accept an alternative trip of equal or greater value, if available, at no additional cost;
- Accept an alternative trip of lower value, with a refund of any difference in price; or
- Cancel your booking and receive a refund of all amounts paid to us for the affected services.
You must let us know your choice within a reasonable time (normally within seven [7] days) of being notified of the change. If we do not hear from you, we will contact you again to request notification of your choice. If you fail to respond again, we will assume you have chosen to accept the revised arrangements.
Cancellation: We may cancel your booking:
- If required for reasons beyond our reasonable control (see Section 9, "Events Beyond Our Control");
- If you fail to make payment in full when due; or
- If minimum participation requirements for a particular trip or component are not met.
If we cancel your trip for reasons within our reasonable control and you do not accept an offered alternative, we will refund all payments you have made for the affected services. This refund will be our sole liability, and we will not be responsible for any additional compensation, incidental expenses, or consequential losses.
Refund Timing
Where a refund is due under these Terms, we will process the refund within a reasonable time after the amount recoverable from the relevant Supplier has been determined. If the funds for the affected travel services have already been transferred to a Supplier, the refund will be issued promptly after the amount recoverable from that Supplier has been received.
In jurisdictions where seller-of-travel or other consumer protection laws require refunds to be issued within a specific time period, including California and Washington, we will issue refunds within the timeframes required by those laws. In all other cases, we aim to process refunds within approximately fourteen (14) business days after the refundable amount has been confirmed.
If the cancellation results from circumstances beyond our control, we will make reasonable efforts to assist you in recovering any refunds from Suppliers but will not have further liability.
We will not cancel your travel arrangements less than 12 weeks before your departure date, except where required by Suppliers or for reasons of Events Beyond Our Control or failure by you to pay the final balance.
If, after your trip begins, we or our Suppliers are unable to provide a material portion of the booked services for reasons within our control, we will make reasonable efforts to arrange suitable alternatives at no additional cost. If the alternatives are of a lower standard, we may offer a reasonable refund or price adjustment. For circumstances beyond our control, our obligations will be limited to assistance as described in Section 14 ("Assistance During Your Trip").
9. Events Beyond Our Control
We are not responsible for and shall not be liable for any failure to perform, delay in performance, or any loss, damage, injury, expense, or inconvenience you suffer as a result of circumstances beyond our reasonable control ("Events Beyond Our Control"). Events Beyond Our Control include, but are not limited to: acts of God; natural disasters such as floods, earthquakes, storms, fires, or volcanic activity; public health events, epidemics, or pandemics; war, invasion, acts of terrorism, civil unrest, or military or other public authority action; strikes, labor disputes, or work stoppages; closure or restriction of airspace or airports; unexpected flight cancellations or rescheduling by airlines; mechanical failure or breakdown of transport or equipment; significant risks to human health or safety; or any similar event or circumstance outside our reasonable control.
If an Event Beyond Our Control occurs before or during your trip, we will make reasonable efforts to inform you and to obtain suitable alternative arrangements. Where comparable alternatives are available, we will offer them to you at no extra cost. If we are unable to provide a material part of your trip because of such an event, our liability will be limited to refunding the portion of the price that we are able to recover from our Suppliers.
Nothing in this section limits your non-waivable consumer rights under applicable law.
10. Special Requests
Please let us know of any special requests at the time of booking, such as dietary needs, room location preferences, or particular facilities at a hotel, and confirm them in writing as soon as possible. We will forward reasonable requests to the relevant Suppliers and will make every effort to accommodate them; however, we cannot guarantee that any request will be met. The inclusion of a special request on your booking confirmation or other documentation, or our acknowledgment that we have passed it to a supplier, does not mean that the request is confirmed or guaranteed. Failure to fulfill a special request will not constitute a breach of contract on our part unless we have specifically confirmed in writing that the request is guaranteed. We are unable to accept bookings that are expressly conditional on the fulfillment of a special request unless we have confirmed that request in writing prior to booking.
11. Accessibility, Disability, and Medical Conditions
We are not a specialist provider of accessible or medical-assistance travel, but we will make reasonable efforts to accommodate travelers with disabilities or medical conditions. If you or any member of your party has a disability, reduced mobility, or medical condition that may affect your travel arrangements, please inform us before booking so that we can advise whether the trip is suitable and what reasonable accommodations may be available. You may be asked to provide additional information or documentation (for example, from a physician) to help us assess the feasibility and safety of the arrangements. If we determine, acting reasonably and in consultation with you, that we cannot safely or reasonably meet your specific needs, we may decline or cancel the booking and, if applicable, refund any payments in accordance with our cancellation policy. Failure to provide accurate and complete information about medical or accessibility requirements at the time of booking may result in our being unable to accommodate you and may lead to cancellation of your booking subject to the applicable cancellation terms.
12. If You Have a Complaint
If you experience any problem during your trip, please contact the relevant supplier (for example, the hotel or activity operator) immediately so they can attempt to resolve the issue locally, and you must notify us as soon as possible by email at support@weski.com or by telephone at +1 (888) 721-8649 (toll-free within the U.S. and Canada).
If you wish to follow up after returning home, you must notify us in writing no later than thirty (30) days of your return, including your booking reference and all relevant details. Correspondence may be sent by email to support@weski.com or by mail to WeTrip Ltd. d/b/a WeSki US, Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom TW9 2JA.
Please keep your communication concise and provide copies of any supporting documentation. It is important that you report any issue to the relevant supplier and to us as soon as possible during your trip so that we have an opportunity to investigate and, where possible, resolve the matter at the time. Failure to notify us promptly may affect the outcome of any later claim or request for compensation.
Most concerns can be resolved quickly and informally. Before initiating arbitration, you agree to give us an opportunity to resolve your complaint by sending a detailed written description of your claim to legal@weski.com. If we are unable to resolve the matter within 60 days, you or we may commence arbitration as described below.
Binding Arbitration Agreement
Except where prohibited by law, you and we agree that any dispute, claim, or controversy arising out of or relating to your booking, these Terms of Sale, or your relationship with us (whether based in contract, statute, tort, fraud, misrepresentation, or any other legal theory) shall be resolved exclusively and finally by binding arbitration, rather than in court.
By agreeing to arbitration, you and we each waive the right to bring or participate in a lawsuit in court or to have a jury trial on any claim covered by this arbitration agreement. If you do not wish to be bound by this arbitration agreement, you must send written notice to legal@weski.com within 30 days after you first agree to these Terms of Sale. Your opt-out will not affect any other terms of your agreement.
We will use reasonable efforts to acknowledge receipt of any opt-out notice. If you do not receive confirmation within ten (10) days, you should contact us to verify receipt and ensure your request has been received.
All claims must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
The following shall apply to all arbitrations as applicable:
- Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
- Unless you and WeSki agree otherwise, arbitration hearings will take place in the state or province where you reside.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Any claim subject to arbitration must be filed within one year after the cause of action arises, unless a longer period is required by applicable law. Each party shall bear its own attorneys' fees and costs, unless the arbitrator awards otherwise under applicable law.
Small Claims Option: Notwithstanding the above, either party may bring an individual claim in small claims court in your county of residence (or where our correspondence address is located) if the claim is within that court's jurisdiction and proceeds only on an individual basis.
Judicial Forum if Arbitration Is Unenforceable: If the arbitration agreement in this Section is found to be unenforceable or does not apply to a particular claim, the parties agree that any such claim shall be brought exclusively in the state or federal courts located in New York County, New York, and the parties consent to the personal jurisdiction of those courts.
13. Our Responsibilities
WeTrip is responsible for arranging your travel package. The individual services included in your package are performed by Suppliers. While we select suppliers with reasonable care, we do not operate or control those services.
We are not responsible for:
- acts or omissions of Suppliers or other third parties not under our control, including any injury, illness or death that results from the act or omission of a Supplier or that arises from risks inherent to travel activities (including, without limitation, skiing, snowboarding, or transportation by air or road);
- losses or expenses arising from your acts or omissions; or
- circumstances beyond our reasonable control (see Section 9, "Events Beyond Our Control").
Nothing in these Terms limits or excludes liability for our own gross negligence, willful misconduct, fraud, or any liability that cannot lawfully be limited or excluded under applicable law.
Where the travel services are not performed as agreed and this substantially affects your trip, we will, where appropriate, offer suitable alternatives at no extra cost or a reasonable price reduction or a refund, consistent with applicable consumer protection laws.
Our total liability for any claim not involving personal injury, illness, or death will not exceed the greater of (i) the amount you paid for the affected Travel Services or (ii) the minimum liability permitted by law. We will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of enjoyment, emotional distress, or similar non-pecuniary loss.
You must notify us in writing of any claim or complaint within 30 days of returning from your trip (or within a reasonable time if earlier notice was not possible) and cooperate with us and our insurers in investigating the matter. If we make any payment to you, you agree to assign to us or our insurers any rights you may have against third parties in connection with the same event.
All transportation carriers and other Suppliers of Travel Services operate subject to their own terms and conditions, which apply to the provision of those services. By booking with us, you agree to be bound by those supplier terms, including applicable international conventions such as the Warsaw/Montreal Convention (international travel by air); the Athens Convention (with respect to sea travel); the Berne/COTIF Convention (with respect to rail travel); and the Paris Convention (with respect to hotel arrangements) that may limit liability.
Any information provided by automated tools (including chatbots) is for general informational purposes only and may not be accurate, complete, or up to date. Such information should not be relied upon as travel, safety, medical, or legal advice. You are responsible for independently verifying all critical information, including visa requirements, safety conditions, and travel restrictions.
14. Assistance During Your Trip
If, while you are on your trip, you encounter difficulty for any reason, we will use reasonable efforts to assist you as is appropriate in the circumstances. This may include helping you obtain information about health services, contacting local authorities or consular offices, facilitating communication with family and friends, or assisting you in making alternative travel arrangements.
Where you require assistance for reasons that do not arise from any failure by us, our employees, or our Suppliers or subcontractors to perform the travel services you purchased, you will be responsible for any costs associated with such assistance, including any alternative travel arrangements. Airlines, hotels, or other service providers may, at their discretion, provide meals, accommodation, or other support, and you should make any related claims directly to them.
We will not be responsible for any costs, fees, or losses you incur if you make your own arrangements without first contacting us for authorization or an opportunity to assist. In addition, if the difficulty arises due to your or your party's intentional acts, misconduct, or negligence, we reserve the right to charge a reasonable service fee for providing such assistance.
15. Passport, Visa, and Immigration Requirements
You are solely responsible for ensuring that you and all members of your party meet all passport, visa, health, vaccination, and other entry or exit requirements applicable to your trip, including any requirements for transit countries. We can only provide general information about these matters. You must verify the requirements for your own specific circumstances with the relevant embassies and/or consulates and, where appropriate, and with your own doctor as applicable.
We are not responsible for providing advice on visa or entry requirements beyond general information. Requirements may change at any time, and you must check the most up-to-date information before travel.
Entry requirements vary by destination and nationality and may change at any time. You should check the most up-to-date information well in advance of your departure. For current information on passport and visa requirements, visit the U.S. Department of State website.
If you or any member of your party is refused entry, detained, delayed, or otherwise denied boarding or admission by immigration, customs, or border authorities for any reason, we will not be liable for any resulting loss, cost, or expense, including unused portions of your trip, missed flights or connections, or additional accommodation or transportation costs.
If you are traveling to the United States or Canada, please note that admission to the country is determined solely by the border authorities and cannot be guaranteed, even if you possess the required travel documents, visa, or travel authorization (such as an ESTA or eTA).
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any entry, exit, passport, visa, immigration requirements, or health requirements. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry, exit, passport, visa, immigration requirements, or health formalities.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should confirm entry requirements with the embassy or consulate of each country you plan to visit.
You are also responsible for meeting any destination-specific health, vaccination, or testing requirements (including COVID-19 or other public-health measures) imposed by airlines, border authorities, or local governments.
We do not accept any responsibility if you cannot travel, or if you incur any loss, cost, or expense because you have not complied with applicable entry, passport, visa, immigration, or health requirements. You agree to reimburse us for any fines, penalties, or expenses that we incur because of your failure to comply with such requirements.
16. Suppliers
The travel services included in your package are provided by independent third-party suppliers. While we arrange and coordinate these services as part of your travel package, the suppliers are responsible for providing the underlying services.
Suppliers may have their own terms, conditions, and operational requirements that apply to their services. By participating in the travel package, you agree to comply with any such requirements that are communicated to you.
17. Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on trip are not part of your package trip provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during its provision by the operator.
18. Seller-of-Travel Registration
WeTrip Ltd., doing business in the United States as WeSki US, is registered as a seller of travel in the following jurisdictions:
California: Registration No. 2168900-40
Customer payments for California bookings are held in a trust account in accordance with state law.
Washington: Registration No. 606005116
Registration as a seller of travel does not constitute approval by the State of California or Washington.
WeTrip Ltd. (d/b/a WeSki US) has applied for seller-of-travel registration in Florida and Hawaii, and those registrations are currently pending.
Travel services are offered only to residents of jurisdictions where WeTrip Ltd. (d/b/a WeSki US) is properly registered or exempt from registration as required by applicable law. We may restrict or cancel bookings from jurisdictions where registration or licensing is required but has not yet been obtained.
Once registration numbers for the above-listed jurisdictions are issued, we will update this section to reflect the applicable coverage and consumer protection details.
19. Conduct While Travelling
We reserve the right to refuse service or remove any traveler whose conduct is disorderly, abusive, or disruptive to other guests, staff, or third parties, without refund. You agree to reimburse us for any damages, losses, or expenses (including legal fees) resulting from such conduct.
20. Contacting Us
You can contact us by email at support@weski.com or by telephone at (888) 721-8649 (toll-free within the U.S. and Canada). For written correspondence, you may write to us at WeTrip Ltd. d/b/a WeSki US, Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom TW9 2JA.
21. Delays, Missed Transport and Other Travel Information
You are responsible for confirming your flight according to the instructions provided on your flight ticket prior to departure. Under U.S. and Canadian law, you may have certain rights in cases of denied boarding, flight cancellation, or flight delay.
In the United States, compensation for denied boarding due to overbooking and refund entitlements for flight cancellations or significant schedule changes are governed by U.S. Department of Transportation (DOT) regulations.
Reimbursement or compensation in such cases is the responsibility of the airline and does not automatically entitle you to a refund or compensation from us in respect of your overall travel package or other arrangements. A delay, cancellation, or denied boarding affecting your flight does not automatically entitle you to cancel or modify any other travel arrangements (such as accommodation or ground transport) made in conjunction with your flight. Any such changes will be handled in accordance with the applicable terms of those arrangements. If, for any reason, you do not claim directly against the airline and instead make a claim against us, you agree that, upon our payment of any compensation to you, you will assign to us your rights to recover that amount from the airline or any other third party in connection with the same event.
Airlines, flight timings, and aircraft types shown on our website and in our materials or detailed on your confirmation are for guidance only and remain subject to change and confirmation. We will inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight times will appear on your tickets, which are typically issued approximately two weeks before departure. Please check your tickets carefully upon receipt to ensure all details are correct. If flight times or other details change after tickets have been issued, we will notify you as soon as reasonably possible.
We cannot accept liability for any delay, rescheduling, or missed connection that results from circumstances described in Section 9 (Events Beyond Our Control), or from any passenger's failure to check in or board on time.
This website and our travel documentation issued by us do not represent or commit any airline whose services are used in connection with your travel arrangements.
22. Advance Passenger Information
For travel to, from, or within the United States or Canada, airlines and travel operators are legally required to collect and transmit certain passenger information to government authorities for border control, immigration, customs, and security purposes. This information is commonly referred to as Advance Passenger Information (API) and Passenger Name Record (PNR) data.
You and all members of your party must provide the required details, which may include (but are not limited to): full name as shown in your passport or travel document, date of birth, gender, travel document number, type, country of issue, and expiration date.
This information may be shared with governmental authorities such as the U.S. Department of Homeland Security (DHS) and U.S. Customs and Border Protection (CBP), as applicable, for security, counterterrorism, immigration, or customs purposes.
Any data and information you provide will be collected, used, and shared in accordance with our Privacy Policy and applicable data protection and privacy laws.
23. Travel Advisories and Safety Information
You are responsible for reviewing official government travel advisories and safety information for the destinations you plan to visit and for making your travel decisions accordingly.
For U.S. travelers, travel advisories are issued by the U.S. Department of State and can be found at travel.state.gov.
If an official government agency recommends avoiding or leaving a particular country or area, such advice may constitute an Event Beyond Our Control (see Section 9).
24. Sanctions Compliance
We may not provide services to individuals or entities that are subject to sanctions or restrictions imposed by the United States, United Kingdom, European Union, or other applicable authorities. You represent that neither you nor any traveler on your booking is subject to such sanctions. We reserve the right to cancel any booking if required to comply with applicable sanctions laws or regulations.