Cancelling Your Trip

You can cancel your transaction by providing us with a cancellation notice through any of the following communication methods:

• Phone call: 077 9955 888;
• Registered mail to the company's address: 10 Ha-Menofim St, Herzliya, 4672561, Israel;
• Email: contact@weski.com;
• Online by following the instructions in our Online Cancellation Form;

The cancellation notice must include your full name and ID number. For a more efficient process, please also include the booking number on your cancellation notice.

Reservations made by an Israeli consumer in Israel in a "long-distance sales transaction" as defined in the Israeli Consumer Protection Law, 1981, could be cancelled by providing a cancellation notice:

• Within fourteen days of the later between the date of purchase or of receipt of a document containing the details listed in article 14C(b) to the Consumer Protection Law; and
• At least seven days, not being days of rest, before the date of receiving the service.

A reservation made in a "long-distance sales transaction" by an Israeli consumer who is a "disabled person", a "senior citizen" or a "new immigrant" (according to the definitions of these terms as set out in the Israeli Consumer Protection Law, 1981), could be cancelled by providing a cancellation notice:

• Within four months of the later between the date of purchase or of receipt of a document containing the details listed in article 14C(b) to the Consumer Protection Law; and
• At least seven days, not being days of rest, before the date of receiving the service.

The said four months cancellation period will apply solely on transactions which included a conversation with the consumer (including a by means of electronic communication).

When cancellation is being made pursuant to the cancellation policy set in the Consumer Protection Law, as described above, the cancellation fee shall be equal to

• NIS 100 or;
• 5% of the amount paid whichever is lower

No cancellation fee shall be collected if the cancellation was a result of a breach or unsuitable service.

Cancellation made outside the timeframes set in the Consumer Protection Law, 1981, shall be subject to fees in accordance with our cancellation policy available here.