Terms of Sale

Welcome to WeSki.co.il (the “Website”), an online portal that lets you search for and book snow-ski vacations (the “Travel Services”). The Website is owned and operated by WeTrip Ltd., an Israeli company (the “Company”, “we”, “our”).
Please carefully read the following terms of sale, our terms and conditions of service and cancellation policy (together, the "Terms"). The Terms constitute a binding agreement between you and the Company and spell out your rights and responsibilities regarding use of the Website and booking Travel Services through the Website.
By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.

Who we are

WeTrip Ltd. is an Israeli privately-held company (Israeli private company number 51-537598-8). Our address is 10 Ha-Menofim St, Herzliya, 4672561, Israel.
Our mailing address is contact@weski.com
You may contact us by postal mail using the address above, by email to contact@weski.com, or by telephone at 077 9955888.

About the website

The Website lets you book Travel Services and products that are provided by third parties ( “Travel Service Providers”). The Company, which owns and operates the Website, acts only as an intermediary between you and the various Travel Service Providers, such as airlines, car rental companies and hotels.
For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.
The images presented on the Website with respect to the various Travel Services are provided to us by the Travel Service Providers and other third parties. There may be differences between the images shown and the actual appearance of the respective Travel Services, and we take no responsibility for such presentation differences.
Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations and therefore, are subjected to your choice and with your sole responsibility.

About these terms of sale

These Terms of Sale are an integral part of any bookings you make for Travel Services with our company. These Terms of Sale, alongside with the Terms of Service and our Cancellation Policy, together with the particulars of your booked Travel Services and any terms and conditions accompanying them, make up the complete framework of your engagement with the Company. They substitute all other oral or written understandings, marketing presentations, or arrangements on these issues.

When you book

Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant third party Travel Service Providers and until we explicitly notify you that your booking is confirmed. The booking number we provide you with is only intended to let you follow-up on the status of your booking. It does not indicate that your booking is confirmed.
One of the conditions for confirming your booking is that we confirm the validity and chargeability of the payment information you provided us. Subject to confirmation of your booking, the particulars of your booked Travel Services will be indicated on your flight tickets and booking vouchers that we will send you to the email address you provided during sign-up or booking. When you receive the tickets and vouchers, it is your own responsibility and you must make sure the information appearing on those items fully and accurately corresponds to the Travel Services details you have booked. Contact us immediately in case of any inconsistencies or inaccuracies.
Booking made through the Website are kept evidence by the computerized logs and records that our Website produce.

Payments

You may only pay for booking in the then-current payment methods we support on the Website, such as major credit cards. By booking Travel Services, you give your consent to purchasing the Travel Services in question and being billed for the payments presented to you in the booking process, in addition to any applicable taxes, surcharges or commissions that may apply under your agreement with your credit card provider. Payments with some currencies may add currency conversion fees and other extra charges depending on your Bank account and Credit Card issuer policy.
Payments are collected by our payment and billing service providers, not us and we do not keep the Credit Card details in our data base. We may require additional information from you to process the payment.

Your holiday price

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

1. the price of the carriage of passengers resulting from the cost of fuel or other power sources;
2. the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
3. the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of the Travel Services you have booked with us, which excludes any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 8% of the price of the Travel Services you have booked with us, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

Should you decide to cancel, you must do so within 14 days from the date on your Confirmation Receipt. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you after deducting an administration charge of €1 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period.

Liability

The Company is not liable for Travel Services provided by third party Travel Service Providers, including with respect to incidents such as mishaps, delays and disruptions in the provision of Travel Services, partial performance or non-performance of Travel Services you booked, for any reason (including Travel Service Providers becoming insolvent or bankrupt), and any kind of damage or loss you may sustain as a result of the Travel Services. In particular, the Company is not liable for any damage, loss, injury or harm, whether in body or in property, which you may sustain when flying or staying at your destination. Therefore, it is highly advised that you make a travel insurance regarding your booked Travel Service. You agree not to hold the Company responsible or liable to any damage or loss resulting from circumstances relating to the Travel Service Providers, and acknowledge that it is your responsibility to make any inquiries regarding the Travel Service Providers and make a travel insurance covering any damage or loss which may occur following such circumstances, as recommended above.

Passports

Each and every passenger, including children, toddlers and infants, must have an official, government-issued passport valid for at least 6 months following the date of the outbound flight. The passport must have at least one blank page among its visa pages.
You must check ahead of time whether a visa or another kind of travel document or certificate is required by the country you are flying to or have connecting flights in. You must then obtain the required visa, certificate or travel document before you travel. You are solely responsible for checking the expiration date of your passport, its integrity and validity. Likewise, you are solely responsible for checking whether there are any issues (legal or otherwise), restricting you from leaving and returning to the country or denying entrance in your destination country.
All Israeli citizens, even those who have a passport issued by another country, must leave and enter Israel using their Israeli passport.
Please make sure that the names and identifying information you provide when booking Travel Services are identical to those documented in the passports of the respective passengers.

Vaccinations

Check whether you need to get vaccinated before your trip, according to your destination and the countries in which you have connecting flights. One such resource is available on the website of the Israeli Ministry of Health (in Hebrew). You are solely responsible for taking the appropriate vaccinations and the consequences of doing so or neglecting to do so.

Travel alerts and warnings

Check for travel alerts and warnings concerning your destination and the countries in which you have connecting flights. One such resource is available on the website of the Israeli National Security Council (in Hebrew). The existence of alerts and warnings, even those issued by official agencies, will not constitute grounds for cancelling your booked Travel Services. All cancellations are subject to our cancellation and refund policy indicated below.

Booking flights

If you choose to book flights through the Website, we will book your tickets with the relevant airline, charter flight operator or other air carrier (“Flight Provider”). Once booking is confirmed, we will provide you the flight tickets which include additional legal terms specified by the Flight Provider.
The Flight Provider is the sole responsible for all flight and travel matters, claims, complaints and pleas you may have regarding the booked flights and any issue related to them. The Flight Provider is responsible by law for delays and changes of flights, flight cancellations and their consequence on the Travel Service and booked vacation, as well as damage to or loss of baggage on the flight.
If you have special requests regarding the flight, such as a seating request or meal request, we will make an effort to send your request to the Flight Provider. However, we cannot guarantee that your request will be granted, unless we confirmed so in writing.
You may notify us ahead of time and in writing regarding substantial issues concerning the flight which are prerequisites due to your special needs. We will then check with the Flight Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.
Be sure to update our representatives in case of any travel restriction concerning you or any passenger travelling with you, such as relevant medical condition, pregnancy, etc.
The information we present on the Website regarding flights is the information that we know of at the time of booking. Because changes may occur in flight times and routes, you must make sure to stay updated with any developments or changes in the flight you booked, and double-check the itinerary we send you.
Any changes of the flight details and bookings including changes in the booked passenger’s name (including changes arising from misspellings or inaccuracies in the passenger name indicated on the flight ticket compared to the name indicated on that passenger’s passport), and solely depended on the Flight Operator’s policy and in many cases might be subject to fees or cancellation of the booked flight altogether.

Travelling on flights

You must confirm your flight according to the instructions provided on your flight ticket. You must do so at least 24 hours before your departure, or 72 hours before your departure in case of a charter flight. You should check your flight’s departure time through the airport’s website or through the Flight Operator.
The flight’s departure and arrival times, route and operator are subject to change in case of charter flights or other low cost flights. In low cost flights and certain domestic flight, you may be required to pay additional fees, in excess of the fees you paid when you booked the flights, for food, beverages, additional baggage, ground Travel Services, etc.
Infants and toddlers under two years of age are not entitled to a seat and will be seated on their parent or another passenger accompanying them. The Flight Operator will provide a baby bassinet on the basis of availability and a pre flight request.
Flight Operators have strict policies in place for pregnant women traveling. Pregnant women traveling may be required to present appropriate medical certificates issued by a physician. If you book a flight for a pregnant passenger, you must contact us before booking, in order to receive instructions about the Flight Operator’s policies regarding pregnant passengers.
Most Flight Operators require that you arrive at the airport to check-in to your flight at least 3 hours before departure. This is so that you have sufficient time to complete all check-in procedures and airport security checks, and arrive at the designated gate on time. You bear the sole responsibility for all consequences arising from showing up late to your flight or not arriving at the airport early enough before your flight’s departure.
Flight Operators have different rules and policies regarding baggage allowances – both checked baggage and on-board bags. Baggage in excess of the Flight Operator’s allowance may require that you pay additional fees directly to the Flight Operator. In extreme cases, the Flight Operator may decline to take your baggage. Please contact the Flight Operator to familiarize yourself with its baggage allowance and excess baggage policies.
Different airports have different security rules and policies regarding items you may take with you on board the aircraft. In addition, different countries have different customs rules and procedures regarding items you may bring into their borders. These security rules and policies and customs rules and procedures may apply to certain electronic devices, liquids and gels, fresh fruits and vegetables, plants, herbs, etc. We do not control and have no influence over these rules, policies and procedures. You should familiarize yourself with those applicable at the airports and countries your will visit or transit through.

Ground transfers

If the package you booked includes ground transfers from and to the airport, we will provide you the particulars of these transfers after booking or on the vouchers we send you. Transfers will be operated by third parties in your destination. We are not responsible for any injury, damage or loss you or your belongings may sustain during those transfers, and it is highly advised that you make an appropriate travel insurance.
Be sure to check for updates on the times and locations for ground transfers. You bear the sole responsibility for all consequences arising from showing up late to the ground transfer arranged for you or not arriving at the designated location early enough before your transfer departs.

Car rental

If you rent a car through the Website, we will book the requested car category through a third party car rental provider (the “Car Rental Provider”). We will send you the corresponding car rental voucher that includes the terms of engagement with the Car Rental Provider and any other accompanying service. Any complaint, claim or demand regarding the car rental and the service provided to you in this respect, lies solely with the Car Rental Provider.
Be sure to indicate your age when booking a car rental, particularly if you are under the age of 25. Some Car Rental Provider and destination countries have rules, policies and restrictions on the age of car renters. These policies may establish additional fees applicable to renters at certain ages. Before you book a car rental, be sure to check the minimum and maximum ages established by the Car Rental Provider. A rented car can be driven only by the person whose name appears on the voucher, unless otherwise specified in writing.
Some countries require that you have an international driving license and / or that you purchase in advance a certificate entitling you to use toll roads or to drive across borders to other countries. The costs of these certificates, and the fees applicable to the use of toll roads, are not included in your booking fee. If you wish to purchase these certificates, you should do so directly with the Car Rental Provider or other relevant third party provider, when you pick up your rented car.
You are responsible for all fines (traffic, parking and otherwise), fuel charges, toll road fees, border crossing fees, and other charges related to driving and using the rented car.
The Car Rental Provider may offer additional services for additional fees that you will pay directly to the Car Rental Provider. These additional services may include car insurance (or extended/premium car insurance), rental of car seats for infants, toddlers or children, car navigation systems, maps, rooftop cargo carriers, bicycle carriers, snow chains, snow tires, etc.
Most car rental bookings include insurance at a very basic level covering liability for third party damage and sometimes also collision damage. The booking terms will outline the limitations on coverage. In most cases, insurance coverage is subject to a deductible specified during booking and it is advised to consider a wider coverage.
We will not be liable to you for any costs or expenses you incur in connection with your use of the rented car beyond the terms and conditions of your booking, including the pick-up and drop-off times, even if such use resulted from changes in your itinerary, flight schedule, location of accommodations, etc.
You bear the sole responsibility for using the rented car, picking it up and returning it safely in accordance with the terms of the Car Rental Provider. You are responsible for the amount of fuel you return the rented car with, any damage to the car, related services, etc. We are not responsible for the rented car’s condition, road conditions, available parking spaces, etc.
If you have special requests regarding the car rental booking, we will make an effort to convey your requests to the Car Rental Provider. We cannot, however, guarantee that the Car Rental Provider will accommodate your requests, unless the Car Rental Provider explicitly confirms your request in writing.
You may notify us ahead of time and in writing regarding substantial issues concerning the car rental which are prerequisites due to your special needs. We will then check with the Car Rental Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.
When you pick up your rented car, the Car Rental Provider will usually request that you present your government-issued Israeli Driving License (with your photo), or a corresponding International Driving License, the car rental voucher and a valid International credit card (which the Car Rental Provider will use as a guarantee). You must have these documents available ahead of time. You will have no plea, claim or demand against us if the Car Rental Provider refuses to provide the car you rented because you did not present one or more of the required documents.
Unless explicitly indicated, the Car Rental Provider does not guarantee a specific car model, but rather a car assigned a car class equal to or greater than the class you booked. The Car Rental Provider may provide the rented car through a different provider. We will not be responsible for any changes the Car Provider makes (if any) in your reservation.

Hotels

If you booked a hotel (or similar accommodations) through the Website, we will book the requested rooms through a third party accommodation provider (the “Accommodation Provider”). We will send you the corresponding accommodation voucher that includes the terms of engagement with the Accommodation Provider. Any complaint, claim or demand regarding the hotel accommodation and the service provided to you in this respect, lies solely with the Accommodation Provider.
The hotel rate is usually determined according to the number of guests in the room. The number of days in your booking includes the days of arrival and departure, even though these are usually partial days of hotel stay.
If the Accommodation Provider does not confirm your booking, we will notify you and may offer you alternative accommodations, which you may accept or decline in your own discretion. We do not guarantee that the alternative accommodations we offer will be of an equal class or quality as the hotel you originally requested to book.
The hotel class presented on the Website is usually determined by the relevant authorities in each country, and not by us. It may also differ from one country to another. The information in this regard is provided to us by the Accommodations Providers themselves or by other third party travel agencies and providers. You will have no plea, claim or demand against us on these issues.
Some of the hotel’s facilities may only be partially available, or seasonally available, or not available at all during your planned stay – all in accordance with the policies and the discretion of the Accommodation Provider. The Accommodation Provider, and not us, is responsible for the availability and proper functioning of the hotel’s facilities, including air conditioning and swimming pool or spa. Breakfast hours are usually at fixed hours in the morning and you can be notified about them upon arrival. You will have no plea, claim or demand against us on these issues.
If the accommodation you booked is an apartment hotel, your booking may not include linen and towel change or room cleaning service throughout your stay.
Unless explicitly indicated otherwise, your booking is for a room of a specific category, and not for a specific room in the hotel. Your voucher will indicate the room category of your booking. The Accommodation Provider itself will assign you your room, in its discretion. We cannot guarantee that the Accommodation Provider will assign a specific room to you, a room on a specific floor, section, side or segment of the hotel, a room adjacent to another room, a room overlooking a view, etc.
If you have special requests regarding accommodations (such as location of your room, type of bed, proximity to other rooms, etc.) we will make an effort to convey your requests to the Accommodation Provider. We cannot, however, guarantee that the Accommodation Provider will accommodate your requests, unless the Accommodation Provider explicitly confirms your request in writing.
You may notify us ahead of time and in writing regarding substantial issues concerning the accommodations which are prerequisites due to your special needs. We will then check with the Accommodation Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.
You confirm and agree that if you book a room for more than two guests, the Accommodation Provider may add one or more additional beds to the room, which may be rollaway beds, a children’s bed, or pullout sofa.
You should verify the check-in and check-out hours at the hotel you booked. In most hotels, check-in hours are between 2:00 pm and 4:00 pm, and check-out hours are between 10:00 am and 12:00pm. Hotel check-in and check-out hours are unrelated to your flight arrival and departure times. Late check-out, if possible, may be subject to late check-out fees which you will be requested to pay to the Accommodation Provider.
We will not cover any additional hotel costs or expenses you incur due to change in flight times. If you need to cut your stay short, or if you did not take advantage of all meals you are entitled to receive at the hotel, you will not be entitled to any refund from us.
In some hotels, you may be required to pay local taxes which are not included in the booking price. In that case, you will pay the relevant taxes directly to the Accommodation Provider when you check-in or check-out. In addition, the Accommodation Provider may require that you provide a credit card guarantee or deposit, when you check-in.
Some Accommodation Providers overbook guests. In case of overbooking, the Accommodation Provider may transfer you to another hotel of a similar or higher class. The Accommodation Provider is solely responsible to do so and to provide your appropriate transfer arrangements to another hotel.
The Accommodation Provider may charge you for using certain hotel facilities that are not included in the booking price. These may include, use of the hotel gym, parking, swimming pool or spa, mini-bar, restaurants, room service, paid TV, Internet access, etc. You will pay for these facilities and services directly to the Accommodation Provider.
Note that some hotels have fixed times and dates for activating heating or air conditioning.

Additional services

If you booked additional travel-related services through the Website, such as ski gear rental, ski guide, ski pass, etc. (the “Additional Services”), we will book the requested service through a third party provider (the “Additional Service Provider”). We will send you the corresponding accommodation voucher that includes the terms of engagement with the Additional Service Provider. Any complaint, claim or demand regarding the Additional Services provided to you in this respect, lies solely with the Additional Service Provider.
If you have special requests regarding Additional Services, we will make an effort to convey your requests to the Additional Service Provider. We cannot, however, guarantee that the Additional Service Provider will accommodate your requests, unless the Additional Service Provider explicitly confirms your request in writing.
You may notify us ahead of time and in writing regarding substantial issues concerning the Additional Services which are prerequisites due to your special needs. We will then check with the Additional Service Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.
Additional information and terms regarding the Additional Services will be presented to you on the relevant webpages on the Website.

Insurance

Unless expressly indicated otherwise, we do not offer or provide any travel insurance, including insurance coverage for the flight, the baggage, car rental, health and medical issues, personal injuries or sporting activities.
We strongly recommend that before you travel, you consider and determine what kind of insurance coverage you need and is appropriate to you and to those traveling with you. You should then obtain the insurance you determine is suitable before you travel.

Unavoidable & extraordinary circumstances

Except where otherwise expressly stated in these Booking Conditions WeSki will not be liable or pay you compensation if our contractual obligations to you are affected by “Unavoidable and Extraordinary Circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Cancellations and refund policy

Reservations made by an Israeli consumer in Israel in a "long-distance sales transaction" as defined in the Israeli Consumer Protection Law, 1981, could be cancelled by providing a cancellation notice:

• Within fourteen (14) days of the later between the date of purchase and of receipt of a document containing the details listed in article 14C(b) to the Consumer Protection Law; and
• At least seven days, not being days of rest, before the date of receiving the service.

A reservation made in a "long-distance sales transaction" by an Israeli consumer who is "disabled", a "senior citizen" or a "new immigrant" (according to the definitions of these terms as set out in the Israeli Consumer Protection Law, 1981), could be cancelled by providing a cancellation notice:

• Within four (4) months of the later between the date of purchase and of receipt of a document containing the details listed in article 14C(b) to the Consumer Protection Law; and
• At least seven days, not being days of rest, before the date of receiving the service.

The said four months cancellation period will apply solely with respect to transactions which included a conversation with the consumer (including by means of electronic communication).

When a cancellation is being made pursuant to the cancellation policy set in the Consumer Protection Law, as described above, the cancellation fee shall be equal to NIS 100 or 5% of the amount paid, whichever is lower. No cancellation fee shall be collected if the cancellation was a result of a breach or unsuitable service.

Cancellations made outside the timeframes for cancelling a reservation under the Consumer Protection Law would result in the collection of a cancellation fee as set forth on our Cancellation Policy.

In order to cancel a booking, you must send us a cancellation request in writing, using any of the following channels:

• By email to contact@weski.com
• By hand delivery to our office at 10 Ha-Menofim St, Herzliya, 4672561, Israel
• By clicking the Vacation Cancellation button on our website - link to Online Form Cancellation
• By a phone call to the no.: 077 99 55 888

Your cancellation notice must indicate your name and ID number. For a more efficient process, we may ask for further details regarding your booking.

We will process your cancellation and refund the amounts you are entitled to, within 14 days of receiving your properly detailed cancellation request.

The above cancellation fees are only applicable when the entire group requests to cancel the holiday. In the case where individuals (not the entire group) request to cancel, WeSki will have to evaluate the possible amount to refund according to the shared components (i.e. accommodation, private transfer). Shared components will not be refundable as they will continue to be at use by the rest of the group.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.

If you choose the extended cancellation policy of your holiday after 14 days from booking

When purchasing the holiday package you, or any member of your party, may choose the Foreign Travel Service's cancellation policy instead of the cancellation policy according to the law, and to cancel your travel arrangements at any time by a written notification from the person who made the booking or, if applicable, your travel agent must be received either by email at: contact@weski.com, or by hand delivery to our office at: 10 Ha-Menofim St, Herzliya, 4672561, Israel or by phone: 077 99 55 888 or by clicking the Cancellation Request button on the website. The notification must indicate the details of your personal ID and booking reference and that you request to cancel it. Once your booking has been cancelled you will receive a cancellation receipt within 14 days. If you do not receive such cancellation receipt, then please contact us as soon as the 14 day period has expired. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as mentioned on our cancellation chart available - here.
The above cancellation fees are only applicable when the entire group requests to cancel the holiday. In the case where individuals (not the entire group) request to cancel, WeSki will have to evaluate the possible amount to refund according to the shared components (i.e. accommodation, private transfer). Shared components will not be refundable as they will continue to be at use by the rest of the group.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.

If we change or cancel your holiday after 14 days from booking

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a major change to your holiday, we will inform you or, if applicable, your travel agent as soon as reasonably possible if there is time before your departure. Examples of major changes include a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours, and a change of departure airport. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below).
The Company is not liable for Travel Services provided by third party Travel Service Providers. In this regard, it is clarified that any change or downgrade relating to Travel Service Providers’ facilities and amenities, which are a result of, inter alia, shortage or lack of fuel or energy, shall not be considered as a significant change and will not entitle the customer for a refund from the Company.
These options do not apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that airlines referred to in the Website may be subject to change.
Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay any outstanding amount. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).
Insurance: If we cancel or make a major change and you accept a refund, we will not be liable for your travel insurance premiums if you are unable to transfer or reuse your policy.
Compensation: If we cancel or make a major change that you do not accept, we will pay compensation as detailed below. Where the major change or cancellation arises due to reasons of force majeure, then compensation is not payable. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.